Shipping + T&Cs
COST OF DELIVERY
UK: 1st pair £4, each additional £4
Rest of the World: 1st pair £10, each additional £6
UK: 1st item £4, with any other item £0
Rest of the World: 1st item £10, with any other item £0
FREE DELIVERY on all clothing & accessories when ordered with another item (clothing or footwear).
FREE EXCHANGES. When you return an item for an exchange, we won't charge you for the postage costs to send the first replacement out to you (UK only).
COST OF PRODUCTS
The prices of the products on our website are shown in GBP and are inclusive of VAT.
For orders made from (and delivered) outside the EU, please contact us. UK VAT (20%) on these orders will be deducted, although you may incur duty and VAT (or your local equivalent) on entry into your country. Please refer to your country's applicable import/customs regulations for more information.
Whilst we work hard to ensure our website is always accurate, errors may occur and sometimes we might not be able to fulfill your order.
Please note that sometimes colours and styles may vary slightly from the pictures shown.
If there is an item on our 'site that you would like to order but we don't have your size, please feel free to contact us and we can let you know when we get it back in stock.
PROMOTIONAL & DISCOUNT CODES
We may from time to time offer promotional discount codes which may be applied to purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. Unless otherwise stated, only one promotional code can be used per person, per order
Your domestic delivery company will require a signature at the delivery address, although this will not necessarily need to be the addressee. If no-one is available to sign for your order, it will be retained by the postal service for a subsequent delivery attempt, or for collection by you. You will need to rearrange the delivery or collect the parcel.
For orders made outside the EU, you may incur duty and VAT (or your local equivalent) on your order. Please refer to your country's applicable import/customs regulations for more information.
All orders that we send out are by a 'signed for' service, so when your order is signed for, that will be the start of the 14 day period in which you need to tell us of your intention to return the goods. This 14 day period is the time you have to inform us of your intention to return your goods. You then have a further 14 days to actually send the goods back.
IF YOUR PARCEL HASN'T BEEN DELIVERED
We aim to deliver your order in good time, but if you haven't received your order within the timescales shown in the 'Delivery Time' section, please contact us. Please remember to include your order number.
If no-one is able to receive your delivery on the first attempt, it will be retained by the delivery company for a subsequent delivery attempt, or for collection by you. The company SHOULD leave you a card telling you that they tried to deliver, and providing details for you to arrange re-delivery. it is your responsibility to rearrange delivery or collect your parcel.
If you haven't received your parcel or notification that your parcel has been delivered within the timescales shown above, then please contact us.
If an item has not been successfully delivered or collected within 21 days (although this can vary slightly), your parcel will be returned to us. If that happens, unfortunately you will have to pay an additional charge for re-delivery.
If we're unable to locate your parcel we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. We will then happily send out a replacement order (subject to stock). Where we are unable to issue a replacement or an alternative item that you feel is suitable, we will offer a credit-note or a full refund (including the postage price) to the credit/debit card used for your purchase.
WHEN CAN I RETURN AN ITEM?
Where an item isn't quite right, for whatever reason, you can just send it back to us within 14 days for a refund or an exchange. You must let us know within 14 days of receiving your delivery if you wish to return goods, otherwise we will be unable to process your return or issue a refund.
If goods are faulty then you are entitled to return them for a repair, refund or an exchange (subject to availability).
CONDITION OF GOODS
The returned goods must be received by us in perfect saleable condition - unworn (other than trying them on indoors, at home), unmarked and odourless.
PLEASE try footwear on indoors, with socks, as we regrettably cannot accept returns once they have been worn outside. Similarly, clothes must be 'as new' and re-saleable, so free from marks and odours.
Please note that once you've worn footwear outside of your house, under no circumstances can we take them back unless they are faulty.
You should include all original packaging and labelling. Please do not post shoes back without an outer wrapping or box. The shoe box must be in saleable condition and not have shipping labels or tape attached.
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Where you have requested to exchange an item that you have bought for a different size, we will contact you by email to confirm that we are able to issue an exchange, and inform you when you can expect your replacement items.
We will dispatch your first exchange delivery to you free of charge in the UK. Overseas customers will have to pay the postage costs for the replacement item. Subsequent exchanges will incur delivery at our normal rate.
HOW TO RETURN YOUR GOODS
You must FULLY complete the 'Returns' form that came with your goods, and include the form with the goods that you send back to us. If you do not have a form, please contact us for another one. Please note that incomplete forms will delay your refund or exchange.
Please note, if a product is faulty or damaged, you must wait until we give you a "Returns Authorisation Number" which should then be included on the returns form.
If returning goods from outside the EU, you must fill out a customs declaration form, and affix this to the outside of the box. You should state on the form that the goods are a returned/unwanted item. If you do not do this, the goods may incur Duty, VAT, handling and/or other charges for which you will be responsible. If necessary, we will deduct any charges from the amount you are credited.
You are responsible for all costs for returning unwanted goods to us, including postage and any related charges (such as VAT and Duty). We would recommend that you get 'proof of posting' or insurance so that you are able to follow up with your delivery company should the goods not be delivered. Regrettably, we cannot be held responsible for goods lost in transit.
For faulty goods, we will refund the cost you were originally charged for delivery from us to you.
Where you have requested a refund and we have agreed to do so, we will refund the full value that you paid us for the goods you return, including the cost of postage you were charged by us to deliver the goods to you. We will 'pro-rata' the postage amount refunded where only part of your order is returned.
Please note that a deduction may be made from the amount you are credited for your refunded purchases if the value of the goods has been reduced as a result of you handling the goods more than was necessary (i.e. causing damage or wear to the goods or packaging). As such, please take extra care when trying on clothing and footwear. Please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.
You should get a refund within 7 days of returning the goods to us. The refund will be made to the same card or account used to purchase the goods.
As you are responsible for the cost of any duty, VAT or other charges associated with the original delivery of goods from us to you, regrettably we cannot refund these costs. As you are also responsible for all costs associated with the return of goods from you to us, except where the goods are faulty, regrettably we cannot refund your return postage costs.